What is “Busy on Busy” feature in Microsoft Teams?

Busy on Busy, also sometime referred to as “Busy Options” is a setting in Teams calling policies that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. This feature has been in Teams since May of 2019 but with only two option, Enabled or Disabled. Setting Busy on Busy to Disabled would allow a second call to ring a user even if that user is already in a call or meeting. Setting it to Enabled would play a busy dial tone to the caller if the callee is in a call.

What’s new?

What’s new is the “Unanswered” option, if Busy on Busy is set to “Unanswered” when a caller calls a user that is on another call the user’s unanswered settings will take effect, such as routing to voicemail or forwarding to another user.

Example of a user’s “Unanswered” settings